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Komatsu has matured into a global giant over the previous few decades due to their expertise and strength in the field of logistics, mining, excavating and construction. Using innovative designs and technological superiority, they continue to be at the forefront of these industries.
Since 1945, Komatsu Forklift Co. Ltd has matured tremendously. Using modern design methods and superior manufacturing functionality, Komatsu has distinguished themselves through the development of dependable and rugged lift trucks that buyers from around the globe have come to rely upon. In 1976, Komatsu Forklift U.S.A., Inc was established to meet the mounting demand for its goods in the North American market. To better costs and efficiencies, a state-of-the-art facility was built in Covington, Georgia in 1990, to merge all U.S. Komatsu Forklift product support and manufacturing operations.
Remaining one of the leading suppliers and manufacturers of rugged and modern lift trucks today, Komatsu Forklift U.S.A., Inc continues to meet their customers’ needs globally. Central and Latin America, Mexico, the Caribbean and South America are home to some of Komatsu’s satisfied customers along with their North American clients.
After numerous years of establishing and maintaining quality consumer service relationships with clients, Komatsu Forklift recognizes that satisfying the requirements of the customer is vital. Komatsu begins all original projects and product developments with the customer's input. By welcoming contributions and criticism, they are able to determine client wants and expectations then develop progressive concepts and then build to exceed Komatsu Engineering Standards. Assuring consumers that quality is premeditated from the start and sustained throughout the manufacturing, service and sales processes, allows Komatsu to end up with a first-class product from start to finish.
The engineers at Komatsu are experts who concentrate on designing heavy-duty equipment, forklifts and construction equipment. Their design expertise assures that each piece of equipment will endure in even the toughest applications and environments. Adherence to strict engineering principles allows Komatsu Forklift to satisfy ISO 9001 standards. Computer aided design and rigorous internal quality standards all add to high-class forklift products. Komatsu Engineering Standards transform the current and progressive expertise used in advanced mining and construction equipment into world class equipment.
The state-of-the-art facility in Covington, Georgia has all the necessary requirements for full scale production. This plant is able to take raw steel and manipulate it by preparing, welding, and fabricating it. Once assembled and painted the lift trucks are ready to leave the plant and enter the market. Maintaining quality control through the length of the manufacturing process, assures clients that the quality is built into Komatsu’s products from the very beginning.
Komatsu believes that since a product is only as valuable as the people who sell and support it, their sellers make all the difference. Komatsu Forklift is proud of their dedicated dealer networks who strive to exceed expectations. Specialized in all aspects from sales, service or operating training, or aftermarket support, their diverse network of knowledgeable and capable professionals are available. Komatsu Forklift Dealer locations across the nation have a Komatsu OEM parts on-hand to provide the necessary service needed to keep customers’ operations running effortlessly. Computerized, real-time access with next day delivery from their highly automated circulation hub is another option. The web-based K-Link system assists dealers with online parts management, service and acquisition for all major lift truck models.
At Komatsu Forklift U.S.A., Inc. they acknowledge that their world-class businesses depend on Komatsu forklifts in their daily operations. So Komatsu focuses their attention on their national account consumers allowing them to profit from an original partnership that lets them tailor their relationship in order to enhance consumer productivity and profits. Komatsu countrywide account clients have access to on-line components and service support system and a comprehensive fleet management program, offering the ability for Komatsu to be their total solution for any lift truck worries.
The resourceful and reliable staff members at Komatsu Forklift U.S.A., are committed to providing exceptional customer support whether it arrives in the form of education, sales, aftermarket support, and longterm maintenance. They want to make sure that the client support offered will help their customers satisfy or exceed their company goals while establishing strong working partnerships in the process. Komatsu strives to identify with each of their customers’ distinctive ways of doing business and enjoys working together to develop a plan to best insure their ongoing success.
